Last updated: April 13, 2026
These SMS Terms and Conditions ("SMS Terms") apply to the text messaging services provided by SnagThatLead AI ("we," "us," or "our") on behalf of our business clients. By interacting with a business that uses the SnagThatLead AI platform, you agree to these SMS Terms.
Quick summary: If you call a business that uses SnagThatLead and the call is not answered, you will receive a text message from that business. You can reply to that text to get help. You can stop receiving texts at any time by replying STOP.
This diagram shows every scenario in which a text message is sent through our platform.
Customer Action
Customer calls the business phone number
The customer initiates contact by calling the business. This is the only trigger for the SMS flow. No messages are sent without the customer calling first.
System
Call rings for 20 seconds, forwarded to business owner
Automated (1 message)
Missed-call text-back sent to customer
Within 60 seconds of the missed call, the system sends a single text message to the customer's phone number.
Customer Action
Customer replies (or doesn't)
AI-Assisted Response
AI assistant responds with qualifying questions
The AI assistant, trained on the business's services and information, responds to help the customer. One question at a time. Responses are kept under 160 characters.
AI-Assisted Response
Appointment booking (when customer is ready)
Once the customer's needs are understood, the AI assistant offers to book an appointment and provides a booking link.
System
Appointment confirmation
After the customer books, a single confirmation message is sent.
Opt-Out (available at any step)
Customer replies STOP at any time
If the customer replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT at any point in the conversation, all messaging stops immediately. A single confirmation is sent.
Key points: Messages are only sent after the customer calls first. If the call is answered, no texts are sent. If the customer never replies to the missed-call text, only 1 message is sent total. The customer can opt out at any point by replying STOP.
SnagThatLead AI provides automated text messaging services on behalf of local service businesses (such as plumbers, HVAC companies, dentists, electricians, and other service providers). When you call a participating business and the call is not answered, our system sends you a text message so the business can assist you as quickly as possible.
Our messaging program includes:
By calling a business that uses SnagThatLead AI, you consent to receive a text message from that business if your call is not answered. This consent is based on your initiation of contact with the business. You are not required to consent to text messaging as a condition of purchasing any goods or services.
If you use a website chat widget powered by SnagThatLead and voluntarily provide your phone number, you consent to receive follow-up text messages related to your inquiry.
You can opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a single confirmation message acknowledging your opt-out, and no further messages will be sent.
You may also opt out by:
After opting out, you will not receive any further text messages from that business through our platform unless you initiate contact again.
For help with our messaging program, reply HELP to any message, or contact us at hello@snagthatlead.com.
Message frequency varies based on your interactions. Typically:
We do not send marketing, promotional, or recurring campaign messages. All messages are related to your specific inquiry or service request.
Message and data rates may apply depending on your mobile carrier and plan. SnagThatLead AI is not responsible for any charges from your carrier related to sending or receiving text messages.
Our messaging service is compatible with all major U.S. mobile carriers, including AT&T, T-Mobile, Verizon, and others. Carrier support is not guaranteed, and carriers are not liable for delayed or undelivered messages.
Your phone number and message content are used solely to respond to your inquiry and facilitate your interaction with the business you contacted. We do not sell, rent, or share your phone number with third parties for marketing purposes.
For complete details on how we handle your information, see our Privacy Policy.
Some text message responses are generated by an AI assistant trained on the business's information (services, hours, pricing, service area). While we strive for accuracy, AI responses may not always be perfect. For critical questions about pricing, availability, or service details, we recommend confirming with the business directly.
Text messaging services are provided "as is." We do not guarantee message delivery, delivery speed, or uninterrupted service. Factors outside our control, such as carrier network issues, phone settings, or signal strength, may affect message delivery.
We may update these SMS Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date.
Questions about our messaging program? Contact us at:
SnagThatLead AI
Email: hello@snagthatlead.com
Website: www.snagthatlead.com